The function of the Ombudsman is to investigate complaints from members of the public who believe that they have been unfairly treated by certain public bodies.
The Ombudsman examines complaints about failures by public bodies to provide accessible buildings, services and information, as required under Part 3 of the Disability Act 2005. For these types of complaints the term 'public body' includes Government Departments, Local Authorities, the HSE and semi-state bodies, as well as most other state organisations.
The Ombudsman (Amendment) Act 2012 brings over 180 additional public bodies, including the Institute of Technology Blanchardstown, under the remit of the Ombudsman with effect from 1 May 2013. The Ombudsman can examine complaints in relation to the 'administrative actions' of these public bodies which occur on or after 1 May 2013 only.
For further details on the role of the Ombudsman office please click here: http://www.ombudsman.gov.ie
For details on ITB’s customer service charter click here